- Multiple Carrier Options: There are numerous
telecom providers out there and they all want your business, whether
they deserve it or not. Opus will learn how your
business uses telecommunications and represent you to all the vendors
that we know can meet your needs. You get to deal with just us
rather than all of the sales people from all the companies that may or may
not be able to meet your needs. We have contacts with
many carriers and vendors which means we can quickly acquire
quotes and information without you having to request it yourself.
- More Expertise: A typical telecommunications
company can have as much as 50% sales staff turnover each year and end
up hiring inexperienced sales people to fill positions. Opus has years of experience working with various telecom companies, we understand technology and are able to compare
company A with company B.
- Satisfaction: Our long term success is
dependent on the ongoing satisfaction of our customers. Each month,
Opus gets paid a small (residual) commission from our providers (not our customers) to manage the telecommunication service of their customers. This ensures that it’s in our best interest to continue to provide clients with exceptional customer service for years.
- Vendor Access: Opus works with the
vendors everyday and has the contacts and back channel communication
lines that are built over years of working with them. This knowledge can
speed up everything from installations, to any sort of escalations that are needed.
- Industry Knowledge: Some telecom providers provide
great pricing, but they take forever to install the services, others
have poor billing or are unorganized. We can explain
the good and bad of each carrier and what to expect.
- No Sales Quotas: Many telecom providers put their
sales people under unrealistic sales quotas and end up with pushy
unprofessional sales staff and high turnover. Opus has a
vested interest in a customer’s long term success, helping customers
make informed educated decisions without the need of sales quotas.
- Single Point of Contact: After the contract is
signed, the real work begins; site visits, running cabling, hardware
installs, training and vendor coordination all take time, effort and
company resources. Opus will shoulder the overall project
management, escalate, troubleshoot or get resolutions resolved much
faster than if you were dealing directly with a telecom provider.
- Consolidation: Many companies with multiple
locations and different providers get multiple bills and need help
consolidating services. Opus understands “Telecom
Aggregation” consolidating multiple services on one bill and providing a
“one stop shopping” model that saves time and money.
- Pricing and Support: In many cases Opus
has access to better rates than our customers might get by going
directly to the telecom company. In fact, many Telecom companies, in an
effort to reduce costs, have reduced their sales staffs and only work
with “indirect” or Telecom Brokers like us.
In short, we use our knowledge and experience of the
industry to make sure that the telecom solution selected provides the
best possible service at the lowest possible price.
Opus offers a whole range of services that will help you
meet your business goals. Starting with a complimentary review of your
current telecommunication bills to identify errors and find
opportunities for savings, better service and more functionality. We
also offer project management for new service implementation and
installations, Call us at 833-678-7266 to discuss your current Telecom Service Solution and what you would like to get out of it. Or send us a note via Contact us to start a no obligation discussion of your specific business technology needs.